- Joined
- Feb 19, 2009
- Messages
- 15,794
- Reaction score
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what are a company's rights?
When people can get online and give your company a shitty review?
Justified is ok
But there is always 2 sides to a story
My company received a bad review
Long story short
My company specialise in high end joinery.
We had an enquiry over the phone about quoting to do some work to existing laundry joinery
It's only a small job and by the sounds of the description over the phone, it's something for a handy man or smaller joinery company
This guy was explained to politely that what he was after was not a service we offer
Not cause we are snobs
There are reasons why we don't do minor alterations to existing work
Main one being we have been bitten in the past when trying to help people out will small stuff.
Anyway
This guy gets on our Facebook page
Gives us a 1 star review and goes to town on us.
How to handle it
I can't reply to his post cause I don't want a public shitfight with this **** as our company is professional as to our clients
When people can get online and give your company a shitty review?
Justified is ok
But there is always 2 sides to a story
My company received a bad review
Long story short
My company specialise in high end joinery.
We had an enquiry over the phone about quoting to do some work to existing laundry joinery
It's only a small job and by the sounds of the description over the phone, it's something for a handy man or smaller joinery company
This guy was explained to politely that what he was after was not a service we offer
Not cause we are snobs
There are reasons why we don't do minor alterations to existing work
Main one being we have been bitten in the past when trying to help people out will small stuff.
Anyway
This guy gets on our Facebook page
Gives us a 1 star review and goes to town on us.
How to handle it
I can't reply to his post cause I don't want a public shitfight with this **** as our company is professional as to our clients