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justdogs

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what are a company's rights?

When people can get online and give your company a shitty review?

Justified is ok
But there is always 2 sides to a story

My company received a bad review

Long story short
My company specialise in high end joinery.

We had an enquiry over the phone about quoting to do some work to existing laundry joinery

It's only a small job and by the sounds of the description over the phone, it's something for a handy man or smaller joinery company

This guy was explained to politely that what he was after was not a service we offer

Not cause we are snobs
There are reasons why we don't do minor alterations to existing work
Main one being we have been bitten in the past when trying to help people out will small stuff.

Anyway
This guy gets on our Facebook page
Gives us a 1 star review and goes to town on us.

How to handle it

I can't reply to his post cause I don't want a public shitfight with this **** as our company is professional as to our clients
that's way, I don't put my business on FB, so many assholes, you can sue him( very costly) but best if you replay to him calmly and get some off your customers, friends to post nice comments about your Co
 

Mr Invisible

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I'll hit you up on PM mate... I'm quite experienced on this sort of thing having setup multiple businesses in the past with social media networking and training.

The short of it is you can self remove them. Whilst you can disable reviews completely, I honestly wouldn't as sometimes it can look worse then having them.

Biggest **** of a reivew place though is Google reviews. Easy to do, IMPOSSIBLE to have removed without suppoena against Google, and even if your company doesn't have a Google business account, anyone can tag the business as being there and start reviewing it. Google need to pull their heads in regarding them.

...

If you wanted to be an arsehole, you find out where they work, or their business, setup 2 Google accounts, and then use one to report their business as closed, and the other account to confirm it as such :D
 

Wolfmother

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On the upside having a bad review will add integrity to the good reviews.

I get suspicious of product or service reviews that have no negative ones.. Either they're fake or the bad reviews have been removed by the seller
 

Hacky McAxe

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what if you put "Mark Zukerberg is a wanker"

what happens then?
Oddly enough I've written that exact same thing several times and never been busted.
 

Hacky McAxe

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They get weirdly loose with their interpretations too. If you have several offensive remarks against your record then they start banning you just for getting reported. A mate wrote his own name, someone reported it and Facebook banned him for 2 days.
 

Wahesh

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what are a company's rights?

When people can get online and give your company a shitty review?

Justified is ok
But there is always 2 sides to a story

My company received a bad review

Long story short
My company specialise in high end joinery.

We had an enquiry over the phone about quoting to do some work to existing laundry joinery

It's only a small job and by the sounds of the description over the phone, it's something for a handy man or smaller joinery company

This guy was explained to politely that what he was after was not a service we offer

Not cause we are snobs
There are reasons why we don't do minor alterations to existing work
Main one being we have been bitten in the past when trying to help people out will small stuff.

Anyway
This guy gets on our Facebook page
Gives us a 1 star review and goes to town on us.

How to handle it

I can't reply to his post cause I don't want a public shitfight with this **** as our company is professional as to our clients
Can't you delete the review? Surely if it's your companies FB they'll have admin rights on the page?
 

Hacky McAxe

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Can't you delete the review? Surely if it's your companies FB they'll have admin rights on the page?
Nope. Facebook blocks people from deleting reviews because it's review tampering.

They can turn off reviews so no one can review but any reviews already posted will remain there.
 

EXPLORER

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Nope. Facebook blocks people from deleting reviews because it's review tampering.

They can turn off reviews so no one can review but any reviews already posted will remain there.
Correct
Update guys
I have disabled reviews on the Facebook page
So now that review is not visible

It's still there
I couldn't delete it
If I allow reviews it will come back
 

Mr Invisible

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Nope. Facebook blocks people from deleting reviews because it's review tampering.

They can turn off reviews so no one can review but any reviews already posted will remain there.
6 months ago you could, but facebook change shit all the time. Had to do it for one of our business pages.

Might only work if you have a business facebook account and use the business facebook portal to log in and admin the page.

You can also ban individuals from your page, but I think that only greys out the review.

The other way is go to war on them.. get everyone you know to report the page as a public figure. That used to automatically change the page and it was impossible to revert back.

Whatever you do though, don't pay for reviews as you'll get caught out.
 

Mr Invisible

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Failing the above reply back diplomatically "thanks for feedback, we appreciate your review however it is a sadly inaccurate version of events ... explain why and don't directly attack them".

Then get some unrelated contacts to give positive reviews over the following weeks. If you get too many straight away it'll seem suspect and flag with facebook.
 

Bad Billy

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Id respond.
Be professional, explain your side of the story, like you did in your original post.
 

CrittaMagic69

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I don't get people that write bad reviews tbh, tme ffs. I do send in complaints to get free stuff though lol.
 
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