Business reviews online

[EXPLORER]

what are a company's rights?

When people can get online and give your company a shitty review?

Justified is ok
But there is always 2 sides to a story

My company received a bad review

Long story short
My company specialise in high end joinery.

We had an enquiry over the phone about quoting to do some work to existing laundry joinery

It's only a small job and by the sounds of the description over the phone, it's something for a handy man or smaller joinery company

This guy was explained to politely that what he was after was not a service we offer

Not cause we are snobs
There are reasons why we don't do minor alterations to existing work
Main one being we have been bitten in the past when trying to help people out will small stuff.

Anyway
This guy gets on our Facebook page
Gives us a 1 star review and goes to town on us.

How to handle it

I can't reply to his post cause I don't want a public shitfight with this **** as our company is professional as to our clients

 

[CroydonDog]

If the review was on yelp etc, I think you can make an appeal to them but not sure about FB.

It does suck but if you have a heap of good reviews, one bad review won't really be a good thing. When I'm reading reviews I look at the comments attached to the poor review and can usually obviously see if they are just being sour (As opposed to being a genuine issue).

Fb lets your business respond to the review doesn't it? If so, you can at least just give a calm response

 

[EXPLORER]

If the review was on yelp etc, I think you can make an appeal to them but not sure about FB.

It does suck but if you have a heap of good reviews, one bad review won't really be a good thing. When I'm reading reviews I look at the comments attached to the poor review and can usually obviously see if they are just being sour (As opposed to being a genuine issue).

Fb lets your business respond to the review doesn't it? If so, you can at least just give a calm response

Cheers mate
At this point in time it's the only review we have

Our regular clients are not exactly Facebook users

 

[CroydonDog]

Cheers mate
At this point in time it's the only review we have

Our regular clients are not exactly Facebook users

I c.

Problem is now if somebody Google's your company, reviews may also come up on the first page.

 

[EXPLORER]

I c.

Problem is now if somebody Google's your company, reviews may also come up on the first page.

True
I tested it and that's exactly what happens

I might see if I can get some of our clients to do some positive reviews

 

[Kaz]

I might see if I can get some of our clients to do some positive reviews

We can review your company.

But then we will have to know your company & I wouldn't trust a few members here to know your company. lol

 

[Hacky McAxe]

Most places allow you to have the review reviewed. You can raise it with Facebook and they should be able to investigate especially if there's inappropriate material in the review.

 

[EXPLORER]

We can review your company.

But then we will have to know your company & I wouldn't trust a few members here to know your company. lol

Cheers mate
I do appreciate the offer
A little dishonest though
But a few to drown out that arsehole would be nice

 

[EXPLORER]

Most places allow you to have the review reviewed. You can raise it with Facebook and they should be able to investigate especially if there's inappropriate material in the review.

Cheers mate
I did notice a report function
I might do exactly that

 

[Hacky McAxe]

Cheers mate
I did notice a report function
I might do exactly that

Facebook are very anal about what they allow. If you use the word "***", "jew" or even "gyp" and someone reports it, your post gets removed. Do it a few times and you get a 30 day ban from Facebook.

 

[EXPLORER]

Facebook are very anal about what they allow. If you use the word "***", "jew" or even "gyp" and someone reports it, your post gets removed. Do it a few times and you get a 30 day ban from Facebook.

I just looked into the report feature
You just click through options
Nothing really was relatable

 

[The DoggFather]

Do you want me to join fb and rip into him?

 

[Indiandog]

Facebook are very anal about what they allow. If you use the word "***", "jew" or even "gyp" and someone reports it, your post gets removed. Do it a few times and you get a 30 day ban from Facebook.

what if you put "Mark Zukerberg is a wanker"

what happens then?

 

[The DoggFather]

Facebook are very anal about what they allow. If you use the word "***", "jew" or even "gyp" and someone reports it, your post gets removed. Do it a few times and you get a 30 day ban from Facebook.

What about Phag, ju or gip? Lol what about Dindu?

PS WTF is a gyp?

 

[EXPLORER]

Do you want me to join fb and rip into him?

Yes
Yes I do haha

 

[The DoggFather]

Yes
Yes I do haha

Am I allowed to use profanity?

 

[EXPLORER]

Am I allowed to use profanity?

No lol
Can you smash him professionally lol

 

[CroydonDog]

PS WTF is a gyp?

Gypsy?

 

[CaptainJackson]

Facebook reviews are bullshit. Don't waste your time

Take legal action

 

[EXPLORER]

Facebook reviews are bullshit. Don't waste your time

Take legal action

I might look into disabling the ability to add a review

Legal action?
I had thought about it,
These keyboard warriors need to be held accountable for their unfair reviews