Please post in this thread what your account issue is For example, the top 3 issues: -"I need my password reset, because im locked out" -"I am still awaiting approval, when will it be done?" -"I was denied a new account and think its wrong because...." Tell us the problem and we will look into it asap. Most enquiries will be answered the same day. While anyone can post here, approved members can also pm any Kennel staff member directly for support with any issues. All staff have "staff member" banners under their avatars. If you are declined and think its unfair you need to read the post here first: https://www.thekennel.net.au/forum/index.php?threads/if-your-signup-attempt-was-rejected.115182/ If you are using gmail and dont see your confirmation email, or any email from us, when in gmail, click the option on the left "more" to expand mail folders, and scroll down to Spam. Look there. With a test gmail account i created, i didnt get the confirmation email in my inbox, it was in spam.