1. Be cool and Register to set your username and display picture get the full features of the site. Talk Bulldogs NRL News, match reviews, live score, ladder, injuries, player signings and team performance.

Account Assistance Thread

Discussion in 'Account Support' started by Mr Invisible, Feb 3, 2018.

  1. Mr Invisible

    Mr Invisible Super Mod Staff Member Premium Member Gilded

    Joined:
    Apr 26, 2008
    Messages:
    44,721
    Likes Received:
    8,848
    If you are having problems posting in all/any/other subforums post in here.
    If your account appears restricted post in here.

    PLEASE NOTE:
    • All posts in this thread/subforum require approval by a moderator to appear.
    • Do NOT multiple post as your request may be ignored.
    • Spambots attempting to post to this thread will be removed from the forum.

    Please post in the following format.

    USERNAME: <username>
    PROBLEM: <problem>

    Example 1:
    Username: Mr Invisible
    Problem: I am unable to post in any forums.

    Example 2:
    Username: Mr Invisible
    Problem: I am not receiving the email confirmation.

    Example 3:
    Username: Mr Invisible
    Problem: My email address has changed

    Example 4:
    Username: Mr Invisible (previously MrInvisible123)
    Problem: I forgot the password / email to my previous account and would like them merged.
     
  2. wendog22

    wendog22 Forum Regular

    Joined:
    Aug 6, 2016
    Messages:
    309
    Likes Received:
    201
    wendog
    I have forgotten my password and although I get a message indicating an email has been sent to me, I havent received it..i have checked junk file. Can you pls send email so i can reset my password. Thank you.
     
    Last edited by a moderator: Feb 13, 2018
  3. Mr Invisible

    Mr Invisible Super Mod Staff Member Premium Member Gilded

    Joined:
    Apr 26, 2008
    Messages:
    44,721
    Likes Received:
    8,848
    Hey wendog22,
    Got your back and looking into it now for you!
    Removed your email from post but mods can still see it.
     
  4. Mr Invisible

    Mr Invisible Super Mod Staff Member Premium Member Gilded

    Joined:
    Apr 26, 2008
    Messages:
    44,721
    Likes Received:
    8,848
    Issue resolved.

    ACTION TAKEN:
    1. Located email provided - linked to account under AdminCP as username "ILB".
    2. Merged user ILB with user wendog, after confirming account legitimacy.
    3. Updated user account wendog with provided email address.
    4. Changed users password temporarily.
    5. Advised user by both internal email and Conversation.
     
  5. wendog22

    wendog22 Forum Regular

    Joined:
    Aug 6, 2016
    Messages:
    309
    Likes Received:
    201
    Thanks Mr I ...I am still having problems...lets me reply but then wont post and also there is no where that I can log on.
     
  6. Mr Invisible

    Mr Invisible Super Mod Staff Member Premium Member Gilded

    Joined:
    Apr 26, 2008
    Messages:
    44,721
    Likes Received:
    8,848
    In this specific thread you can reply, but replies need to be approved. Otherwise they don't show up.

    Just checked your account and you have full access to the forums on the wendog and wendog22 accuonts.

    You need to log in here: https://www.thekennel.net.au/forum/index.php?login/
    Use either username wendog22 or wendog
    Use either the password you set for wendog22, or the password I sent/emailled you for wendog.

    When either account starts working let me know either here or by PM and I can merge the accounts for you.

    Cheers :)
     
    • Like Like x 1
  7. Dogsofwar74

    Dogsofwar74 Waterboy

    Joined:
    Mar 17, 2018
    Messages:
    11
    Likes Received:
    2
    Username- Dogsofwar74
    Problem- Cant post anything.
    Problem- Cant confirm email. Asks for code, but only sent a link that doesnt work, no code.
    Worst forum set up i have ever seen. Cant contact anyone, help page useless. Answers useless. Waste of my time.
    Fix it! Or i'll start a decent one.
     
  8. Dogsofwar74

    Dogsofwar74 Waterboy

    Joined:
    Mar 17, 2018
    Messages:
    11
    Likes Received:
    2
    Honestly one of the worst set up sites i have seen. Nothing works. Its a lemon. How hard is it to confirm an email address? If they cant get that right, what can they get right? If i cant enter any discussion at all what is the point? Not even the donate page works.
     
  9. Mr Invisible

    Mr Invisible Super Mod Staff Member Premium Member Gilded

    Joined:
    Apr 26, 2008
    Messages:
    44,721
    Likes Received:
    8,848
    Due to antispam measures setup by the forum owners, some registrations (generally those from "free" email hosts) require manual account approval by moderators (whom are volunteers of the site).

    You signed up at 5:30PM this afternoon, and verified your email at 6:30PM. I have just approved your account.

    Regarding contacting anyone, this is exactly what the Account Support forum is setup for. All other forums are locked down until an account is approved in order to prevent forum spam.

    I've updated the Help page FAQ to include an easier link and explanation for if others hit this issue.
     
  10. Mr Invisible

    Mr Invisible Super Mod Staff Member Premium Member Gilded

    Joined:
    Apr 26, 2008
    Messages:
    44,721
    Likes Received:
    8,848
    All fixed on this one....

    As per above ... anti spam measures on overseas accounts are far more locked down.. in particular areas we experience a lot of spam from.
     
  11. fireclust

    fireclust Guest

    I've been registering and trying to get approved for like a week, it keeps saying my account is pending approval then I try and login the next day and it says the account doesn't exist??
     
  12. Mr Invisible

    Mr Invisible Super Mod Staff Member Premium Member Gilded

    Joined:
    Apr 26, 2008
    Messages:
    44,721
    Likes Received:
    8,848
    We do not allow registrations from behind proxy servers/VPN services. Please register with an originating ISP address.
     
  13. fireclust

    fireclust Guest

    I live in California, im not using a proxy service my dude. It now says i’m IP banned. Any help is appreciated, Im a lifelong doggies fan finally signing up to the kennel.
     
  14. Mr Invisible

    Mr Invisible Super Mod Staff Member Premium Member Gilded

    Joined:
    Apr 26, 2008
    Messages:
    44,721
    Likes Received:
    8,848
    Sign up again and I can put an exclusion in there. When there are a few rejected accounts from the same IP, the system will block it as a spammer.
     
  15. Mr Invisible

    Mr Invisible Super Mod Staff Member Premium Member Gilded

    Joined:
    Apr 26, 2008
    Messages:
    44,721
    Likes Received:
    8,848
    Also something not adding up with your information.

    The email address you are registering with comes back linked to an Australian address via website whois. Can you explain then why you are signing up with a US IP address?

    Please be aware that there are several registration checks out system undertakes before approving an account. If none of these add up the registration is either cancelled, or delayed for manul approval.

    These are measures to prevent duplicate/ghost users, and spammers.
     

Share This Page