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Account Assistance Thread

Discussion in 'Account Support' started by Mr Invisible, Feb 3, 2018.

  1. Mr Invisible

    Mr Invisible Super Mod Staff Member Premium Member Gilded

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    If you are having problems posting in all/any/other subforums post in here.
    If your account appears restricted post in here.

    PLEASE NOTE:
    • All posts in this thread/subforum require approval by a moderator to appear.
    • Do NOT multiple post as your request may be ignored.
    • Spambots attempting to post to this thread will be removed from the forum.

    Please post in the following format.

    USERNAME: <username>
    PROBLEM: <problem>

    Example 1:
    Username: Mr Invisible
    Problem: I am unable to post in any forums.

    Example 2:
    Username: Mr Invisible
    Problem: I am not receiving the email confirmation.

    Example 3:
    Username: Mr Invisible
    Problem: My email address has changed

    Example 4:
    Username: Mr Invisible (previously MrInvisible123)
    Problem: I forgot the password / email to my previous account and would like them merged.
     
  2. wendog22

    wendog22 New Member

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    wendog
    I have forgotten my password and although I get a message indicating an email has been sent to me, I havent received it..i have checked junk file. Can you pls send email so i can reset my password. Thank you.
     
    Last edited by a moderator: Feb 13, 2018
  3. Mr Invisible

    Mr Invisible Super Mod Staff Member Premium Member Gilded

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    Hey wendog22,
    Got your back and looking into it now for you!
    Removed your email from post but mods can still see it.
     
  4. Mr Invisible

    Mr Invisible Super Mod Staff Member Premium Member Gilded

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    Issue resolved.

    ACTION TAKEN:
    1. Located email provided - linked to account under AdminCP as username "ILB".
    2. Merged user ILB with user wendog, after confirming account legitimacy.
    3. Updated user account wendog with provided email address.
    4. Changed users password temporarily.
    5. Advised user by both internal email and Conversation.
     
  5. wendog22

    wendog22 New Member

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    Thanks Mr I ...I am still having problems...lets me reply but then wont post and also there is no where that I can log on.
     
  6. Mr Invisible

    Mr Invisible Super Mod Staff Member Premium Member Gilded

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    In this specific thread you can reply, but replies need to be approved. Otherwise they don't show up.

    Just checked your account and you have full access to the forums on the wendog and wendog22 accuonts.

    You need to log in here: https://www.thekennel.net.au/forum/index.php?login/
    Use either username wendog22 or wendog
    Use either the password you set for wendog22, or the password I sent/emailled you for wendog.

    When either account starts working let me know either here or by PM and I can merge the accounts for you.

    Cheers :)
     

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