- Joined
- Apr 16, 2006
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Kennel,
Long story short I’ve noticed for a while that whenever I receive the lowest standard of customer service, it’s almost always from a female with broad physical dimensions.
Conversely, whenever it’s a thinner, usually prettier girl doing the job - I’m almost always greeted with a smile, and overall a much friendlier demeanour, and higher standard of customer service.
I put it to the members of my Whatsapp group to take note of their various interactions with customer service staff across a 4 week data collection period. The results were overwhelmingly in favour of my initial findings. The slimmer girls provided far superior customer service than the larger ones.
That said - should recruiters be taking body fat % into account when assessing potential customer service applicants during the f2f interview period?
Does their level of overall fitness and wellbeing play a part in on the job fatigue levels - which can accelerate their level of crankiness towards customers?
Does the level of personal shame that unfit people carry around hinder their ability to smile and be friendly in customer service roles?
Do any Recruiters on the Kennel take these things into account in their recruitment processes? Eg. The link between overweight people and traits such as self discipline, self respect, work ethic etc.
Interested to hear your thoughts.
Long story short I’ve noticed for a while that whenever I receive the lowest standard of customer service, it’s almost always from a female with broad physical dimensions.
Conversely, whenever it’s a thinner, usually prettier girl doing the job - I’m almost always greeted with a smile, and overall a much friendlier demeanour, and higher standard of customer service.
I put it to the members of my Whatsapp group to take note of their various interactions with customer service staff across a 4 week data collection period. The results were overwhelmingly in favour of my initial findings. The slimmer girls provided far superior customer service than the larger ones.
That said - should recruiters be taking body fat % into account when assessing potential customer service applicants during the f2f interview period?
Does their level of overall fitness and wellbeing play a part in on the job fatigue levels - which can accelerate their level of crankiness towards customers?
Does the level of personal shame that unfit people carry around hinder their ability to smile and be friendly in customer service roles?
Do any Recruiters on the Kennel take these things into account in their recruitment processes? Eg. The link between overweight people and traits such as self discipline, self respect, work ethic etc.
Interested to hear your thoughts.